Customer QBRs

Quarterly

Pick an account to generate a quarterly business review pack.

Account
Top revenue customers from dim_customer.

Margin

2.9%

OTD

95.3%

Detention recovery

72.8%

Claims

1

Customer QBR · C067 · Q2 2026

QBR — Horizon Paper

Horizon Paper · YTD revenue $178,712 · margin 2.9% · OTD 95.3%.

Account teams / CustomersquarterlyAs of 2026-07-23

Account KPIs

Revenue, margin, OTD, detention recovery

OTD

94.2%

Lane mix

Volume and margin by lane for the account

Service & claims

Misses, claims, dwell facilities

  • Fuel ETL duplicates — trust badge yellow until dedupe ships
  • T-1042 second road call — predictive WO ready
  • Customer concentration: top 5 = 41% of YTD revenue

Commercial actions

Reprice, capacity commit, exit recommendations

  • DecideApprove Fuel ETL dedupe patch
  • DecideClear coaching backlog (18 high-severity)
  • DecideReprice Dallas → Phoenix spot band
Confidential — generated from certified warehouse metrics. Fuel figures cite cleaned CPM while fact_fuel duplicates remain quarantined. OR 96.8% · CPM $2.28.